At the Akwesasne Mohawk Casino Resort, we believe in celebrating the extraordinary contributions of our dedicated team . Our Excellence in Action Quarterly Awards honor those who truly embody the values, goals, and mission of our organization. As we conclude the first quarter of 2025, we are proud to announce our recipients!
Front-of-House Associate: Brittney George-Mitchell, Winners Club Cashier
Back-of-House Associate: Travis Phillips, Digital Coordinator
Leader Associate: Abe Bejjani, Informational Technology
Brittney George-Mitchell, our Front-of-House Associate of the Quarter, has shown remarkable growth since she first ed us. Initially quiet, Brittney has blossomed into a confident and engaging Winners Club Cashier. Her ability to communicate effectively with patrons and colleagues, along with her willingness to explain daily promotions, highlights her dedication to exceptional customer service. Brittney's warm smile and proactive attitude make her a standout team player. She has embraced new challenges, such as taking over the chip bank when needed. Her readiness to step in and help, whether through cleaning, working overtime, or covering shifts on her days off, demonstrates her commitment to our team. We are thrilled with Brittney's performance and look forward to her continued contributions to the Akwesasne Mohawk Casino Resort.
Travis Phillips, our Back-of-House Associate of the Quarter, demonstrates outstanding customer service at the Akwesasne Mohawk Casino Resort. As a Digital Coordinator, he effectively engages with guests via phone, email, social media, and in-person during promotions. Travis ensures inquiries are promptly addressed, either by finding information himself or collaborating with other departments. His proactive approach led to enhancements in social media management and customer service software, boosting efficiency. Skilled in videography, Photoshop, and editing, Travis produces exceptional marketing materials that capture events and recognize associates. His forward-thinking attitude makes him a vital asset to our team.
Abe Bejjani, our Leader of the Quarter, exemplifies outstanding leadership in the IT department. Known for his quick response and diligence in resolving issues, Abe prioritizes problems with grace and efficiency, such as when addressing a malfunctioning electronic key box in the cage. He volunteers for critical tasks, like updating the mass notification system, ensuring accuracy and precision. Abe is a ive team leader, frequently offering advice and direction to his team. He is cross-trained in every department position, providing comprehensive to associates. Abe is approachable, patient, and kind, fostering a relaxed environment where staff feel comfortable seeking assistance. His humility and encouragement shine as he praises his team’s achievements and invests time in their professional growth. Abe’s exceptional skills and dedication make him an invaluable asset to the Akwesasne Mohawk Casino Resort.
As we wrap up the first quarter of 2025, we proudly celebrate the exceptional contributions of Brittney George-Mitchell, Travis Phillips, and Abe Bejjani at the Akwesasne Mohawk Casino Resort. Their dedication to excellence in their respective roles as Winners Club Cashier, Digital Coordinator, and IT Leader exemplifies our organization's values and mission. We congratulate them on their well-deserved recognition and look forward to their continued impact. Here's to fostering a culture of excellence together!